Returns & Refunds
Easy & Simple
We want you and your little one to be happy with
every Jappama piece.
If something isn't not quiet right, we're their to help you.
Quick
Resolution
We'll resolve your return as quickly as possible
Quality
Checks
Every piece goes through a quality check
Eligibility:
– You can only place a return request if you’ve received product(s) in a ‘Damaged’, ‘Defective’, or ‘Not as Described’ state.
– Please make a video (uncut parcel receiving & unboxing) showing the defective/damage properly
– WhatsApp the video to us at +91-96259 57927 mentioning the reason for returns.
– Returns or exchanges accepted within 5 days of delivery or purchase
– Products must be unused, with tags, and in original packaging
– Not eligible: Clearance Sale items
– Can only place one exchange per order.
Refund Options:
We offer both “Refund to original payment method” and “Store Credit” as options.
– Store Credit: Issued immediately after your return is picked up. Validity: 3 months
– Original Payment Method: Refund initiated post quality check (refunds can take upto 15 working days)
Note: A *₹100 shipping & restocking fee is deducted for refunds to original payment mode*
Exchanges:
– Exchange is free for size once per order
– If your requested item is unavailable, you’ll receive store credit
How to Initiate a Return or Exchange:
WhatsApp us [+91-96259 57927] or email: hello@jappama.com
Pickup & Processing:
– Reverse pickup arranged within 2–3 business days
- Incase of multiple failed attempts due to unavailability, you will be expected to ship the package back to us.
– In rare cases, you may be asked to self-ship; reimbursement of ₹100 will be provided
Little dreams. Big comfort.
Made with care for little ones — and chosen with love by parents.
Email Us
+91 95259 57927
Mon - Sat, 10 AM - 6 PM
Call Us
+91 98765 43210
Mon - Sat, 10 AM - 6 PM