Exchange & Refund Policy

We hope you love your purchase, but if something isn't right, we're here to help.

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Eligibility: 

– You can only place a return request if you’ve received product(s) in a ‘Damaged’, ‘Defective’, or ‘Not as Described’ state.

– Please make a video (uncut parcel receiving & unboxing) showing the defective/damage properly

– WhatsApp the video to us at +91-96259 57927 mentioning the reason for returns. 

– Returns or exchanges accepted within 5 days of delivery  
– Products must be unused, with tags, and in original packaging  
– Not eligible: Clearance Sale items  

– Can only place one exchange per order.

 

Refund Options:
We offer both “Refund to original payment method” and “Store Credit” as options. 

– Store Credit: Issued immediately after your return is picked up. Validity:3 months
– Original Payment Method: Refund initiated post quality check (refunds can take upto 15 working days)  
Note: A *₹100 shipping & restocking fee is deducted for refunds to original payment mode*

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Exchanges:
– Exchange is free for size once per order  
– If your requested item is unavailable, you’ll receive store credit  

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How to Initiate a Return or Exchange:

WhatsApp us [+91-96259 57927] or email: info@jappama.com

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Pickup & Processing:  
– Reverse pickup arranged within 2–3 business days 
- Incase of multiple failed attempts due to unavailability, you will be expected to ship the package back to us.
– In rare cases, you may be asked to self-ship; reimbursement of ₹100 will be provided

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